A concise introduction to mediation principles, roles, and best practices for managing conflict with neutrality and empathy.

Inclusive, bias-aware approaches to mediation that improve trust and outcomes across diverse parties.

How virtual mediation and vetted AI tools are reshaping practice—ethically and effectively.

Deeper strategies for overcoming impasse and facilitating durable agreements in challenging cases.

Key standards, confidentiality, and impartiality considerations drawn from real-world scenarios.

Techniques for building rapport, reframing statements, and reducing conflict in high-stakes sessions.