How can mediators maintain and improve cultural competency?
November 25, 2025
Communication & De-escalation
Techniques for building rapport, reframing statements, and reducing conflict in high-stakes sessions.
Instructor: Prof. Linda Avery
Duration: 60 minutes
Cost: $129
CE Credits: 1.5
Develop practical tools for reframing, active listening, and emotion regulation in high-conflict sessions. Learn phrasing patterns that lower defensiveness, restore clarity, and re-focus on interests.
Key Topics: de-escalation frameworks; reframing techniques; tone and pacing; managing strong emotions.
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Basic info
The course breaks down the language of de-escalation into repeatable micro-skills you can apply immediately. Short demos and prompts help you practice neutral phrasing, summarizing, and productive question styles.
Course requirements
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Willingness to practice brief language drills
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Speakers or headphones for role-play clips
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Optional: notebook for scripting statements
Intended audience
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Mediators and facilitators working with emotionally charged cases
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Managers, team leads, and HR partners
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Counselors, coaches, and student support staff
3
Students
enrolled
Instructor
Nahallah Champagne
Course details
Duration
1 hour and 45 minutes
Level
Beginner
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